Plenty of technology and AI. And still, real people around the clock.
The platform automates search, policy, approvals and expense. When a trip goes off script, a trilingual human team steps in — with a quote SLA of 30 minutes, every day of the week.
Quote SLA: 30 minutes or less
In corporate travel, replies that take hours (or land the next morning) are still normal. We commit to answering complex quotes within 30 minutes, at any hour, in any of our three languages.
30 min
response SLA for quotes
24/7
human team available, holidays included
3 languages
Portuguese, English and Spanish
150+
sites searched before you even talk to us
What the technology does and what we do
AI handles volume and speed. People handle exceptions and hard calls.
Technology and AI handle
- Real-time search across 150+ sites from multiple agencies
- Automatic travel policy and approval workflow enforcement
- Fare alerts (SkyAlert), fare calendar and instant rebooking
- Receipt OCR, card reconciliation and spend reports
The human team handles
- Complex, multi-leg itineraries, groups and events
- Cancellations, strikes, no-shows and in-trip emergencies
- Negotiating fares and special conditions with agencies
- Policy questions, approved exceptions and edge cases
How the human team works
No bot pushing you to an FAQ, no endless queue.
Corporate travel specialists
Consultants experienced in ticketing, rebooking, negotiated fares and fare rules.
A real 24/7 shift
Coverage overnight, on weekends and on holidays — the same SLA at any hour.
Context already loaded
Whoever answers sees the trip, the policy and the approval history. No need to explain it all again.
Your channel of choice
WhatsApp, email, phone and in-platform chat, all with the same auditable record.
How support works
From request to answer in 30 minutes or less.
- 1
You open the request
Through the platform, WhatsApp, email or phone, in Portuguese, English or Spanish.
- 2
The platform pre-compares
The 150+ site search already ran, so the consultant starts with options in hand.
- 3
A human takes the case
A specialist replies with alternatives, costs, rules and the policy impact.
- 4
Answer within 30 minutes
The quote lands inside the SLA, with a record of the request, the reply and who handled it.
Genuinely trilingual
Native support for operations in Brazil, Latin America and the United States.
Portuguese
Team in Brazil, covering local time zones and holidays.
English
Support for headquarters and international travellers.
Spanish
Coverage for Mexico, Colombia, Chile and Argentina.
Like what you saw? Start free with 2 fields
No credit card and no agency exclusivity. We email you a confirmation link.
Frequently asked questions about support
A platform fully compliant with the LGPD
Loupit is fully compliant with Brazil's LGPD (Law 13.709/2018). All processing of company, traveller and approver data follows a defined purpose, a legal basis, data minimisation and a full audit trail — with configurable cookie consent and clear channels to exercise your rights.
- Defined purpose and legal basis for every processing activity
- Cookie consent by category, revocable at any time
- Data subject rights: access, correction, portability and deletion
- Encryption, role-based access control and a complete audit trail
Technology that saves. People who solve.
Sign up for free and see the platform with 24/7 human support and a 30-minute SLA.